Balancing innovation and growth with efficiency and cost control

Technology ubiquity and acceleration are reshaping how organizations adapt and evolve in a volatile macro environment. To keep pace, organizations are under pressure to find new ways to drive innovation and growth in balance with efficiency gains and cost control.

With the right business and IT managed services partner, organizations gain access to the talent and expertise they need to achieve this dual agenda while also increasing agility, resiliency, revenue (or mission effectiveness in the case of governments), and other strategic outcomes.

Circle K partners with CGI for managed IT services
 

fuel retail gas pumps

Learn more about the Circle K and CGI partnership

Fennia Mutual Insurance Company selects CGI for IT managed services to drive digitization and quality

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Learn more about the Fennia Mutual and CGI partnership

Collaborating as a trusted business and IT services partner

We build strategic partnerships that enable clients to produce greater results from their digital strategies and achieve the tangible, trusted business and mission outcomes they desire. We work as an extension of each client’s organization, fostering a collaborative working style that leads to trust and long-term relationships.

Attributes of our partnership approach include the following:

More accountability, less risk
Close business and IT alignment

We ensure alignment of four key stakeholders: client executives, lines of business, IT strategic function, and IT executive function. Through this alignment, every key player understands and acts upon the objectives, requirements, and expected outcomes.

Tailored services

Other providers offer standardized or “off-the-shelf” services and solutions, expecting them to work for any client. We, however, listen to each client and deliver a customized offering and delivery model designed to achieve each client’s business objectives.

Continuous value loop

Our knowledge, best practices, and unique managed services capabilities create a continuous value loop for each client that delivers expected business and mission outcomes on an ongoing basis.

IAOP logo

18 years as a leader on the

IAOP - The 2024 Global Outsourcing 100

32
delivery centers in
our global network
45+
years of
experience

 

Delivering unique managed services capabilities

Our innovative managed services capabilities set us apart from other providers and accelerate high-quality delivery.

These capabilities include the following:

 

CGI Management Foundation
Local relationships and accountability

Through our client proximity business model, we live and work near our clients to provide a high level of business understanding, responsiveness, partnership, and innovation. 

Note: For clients with data sovereignty requirements, we offer secure, compliant and optimized managed services hosted entirely in-country, providing adherence to regulatory requirements along with robust security, operational resilience, and local talent and expertise.

Global delivery

Our local presence is complemented by our global network of onshore, nearshore and offshore delivery centers that offer deep industry expertise, continuous technology innovation, and end-to-end services and solutions from the right location, at the right time, and for the right price. We also help clients build and run global capability centers (GCCs) that drive efficiency, resilience, scalability and growth in a fast-changing business landscape.

Transformation roadmap

We help each client identify the activities and investments required to migrate its current IT state to its targeted future state through a comprehensive transformation roadmap.

CGI DigiOps

When clients partner with CGI as part of a managed services engagement, they benefit from CGI DigiOps, our AI-powered service delivery approach that seamlessly integrates application and infrastructure management to accelerate business transformation.

 

Financial engineering
Innovation and continuous improvement

We embed innovation and continuous improvement processes into each managed services relationship to drive recurring business value for clients.

Client-centric governance

Our IT governance model ensures expected outcomes are achieved while enabling each client to remain in full control of its IT strategic direction and decisions.

Business-aligned IT service metrics

We continuously measure the quality and performance of our managed services to ensure close alignment with the client’s business strategy and expected business outcomes.

Managing for Excellence

This proven process increases visibility and transparency among all stakeholders, while reinforcing accountability and ownership of IT service performance and results.

 

Going beyond traditional outsourcing to drive enterprise-wide transformation

We go beyond traditional outsourcing and its emphasis on cost reduction and labor arbitrage to drive enterprise-wide transformation for both business and IT. We provide application, business process, and infrastructure services, powered by technologies such as artificial intelligence, intelligent automation, cloud, and cybersecurity, as well as advisory services in such areas as change management, cybersecurity, and responsible AI.

All these services are supported by a comprehensive portfolio of market-leading IP that is highly configurable to address each client’s unique modernization and digital transformation needs.

 

Consultants reviewing document

Key managed services

Application services
Business process services
Infrastructure services

Related advisory services

Change management
Cybersecurity
Artificial intelligence

Related capabilities

CGI DigiOps
Global capability centers (GCC)