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Pre-submission, prepay, post-pay

CGI’s holistic solution provides
automation for the full medical claim
lifecycle, allowing the client to decide
when to review the claim.
 

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Strategic partnership

CGI partners with payers and providers on
key strategic and tactical elements to
continuously improve the claim lifecycle
with the goal of paying the claim accurately
the first time.
 

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Human-centered AI

CGI focuses on the responsible use of AI by
integrating advanced technology with human-in-
the-loop validation to automate processes while
increasing accuracy, efficiency, and scalability.
 

30 years of payment integrity expertise

Our team of specialized industry experts has more than 30 years of experience analyzing and auditing government health plans, managed care and private insurance medical data. Our team includes clinicians, data scientists, health information management professionals, payment integrity operations specialists, claims operations specialists, and IT experts with business experience from relevant healthcare payer industries.

Business and strategy
Clinical
  • Physician advisors
  • RNs with average 10+ years acute care ICU experience
  • Coders with average 10+ years acute care coding experience
  • Specialty experience in:
    • Charge and iBill review
    • Behavioral health, LTAC
    • Pharmacy, Data Analytics, Business Intelligence
    • Home Health, DME
    • Medical Necessity
Support
  • U.S. based
  • Onshore support based in Troy, Alabama
Data analytics
  • Over 25 years of experience
  • General and health care specific analytics
  • Building machine learning models
Technical
  • Over 15 years of data architecture and SaaS/PaaS experience
  • Software Security Awareness training for Coding and Testing by Cigital
  • Data Architect (MIT graduate)
  • Designations:
    • Health Insurance Association of America
    • Managed Healthcare Professional
    • Health Insurance Associate

 

Payment integrity solutions

CGI ProperPay is a cloud-agnostic, modular solution designed to connect to your existing systems and provide a seamless end-to-end process flow. Developed by clinicians in collaboration with coders, our solution simplifies payment integrity by reducing the need for IT intervention, enabling real-time communication between stakeholders, and leveraging advanced analytics to predict, identify, manage and recover improper payments.

Payment integrity services

CGI provides innovative business and technology solutions to the healthcare industry. Our clear vision and ability to deliver results have made us the partner of choice for commercial health and government healthcare payers and insurers as well as emerging partner for providers. We provide a wide range of services including prepay reviews, post-pay audits, appeals management, provider education, and healthcare analytics.

Consulting

Our management consulting services are designed to address our clients' most pressing challenges and seize critical opportunities. We specialize in clinical collaboration, process optimization, insourcing, training, and reimbursement policy building. While we bring extensive functional expertise, we are renowned for our holistic approach: we excel at bridging gaps and integrating efforts across organizational boundaries and silos.

30+
years supporting
payment integrity 
360
payment integrity offering driven
by solutions and services 
500%
increase in audit efficiency
through integration of AI 
$3+ billion
in improper medical claims payments
have been recovered for government
and commercial payers 
96%
appeal uphold rate

Through our suite of innovative solutions and services, we deliver the best complex audit review overturn rates in the market. Connect with our team to learn how we support the payer industry.
 

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