As inflation squeezes profit margins, organizations need to combine a strong data strategy with artificial intelligence (AI) to optimize operations, improve the customer experience and enhance supply chain agility.
As part of the 2024 Voice of Our Clients, we met with 104 retail, consumer goods and wholesale executives to understand their top priorities and how they are preparing for and adapting to key trends shaping their organizations.
The impetus to improve the customer experience across channels to meet rapidly evolving customer behavior is accelerating. For retailers, this means pivoting to an agile, customer-centric, and data-driven enterprise, faster.
At CGI, we understand the challenges retail organizations across food, luxury, health & beauty, fashion, furnishing, home improvement, and e-commerce face in achieving this. We also understand that within these challenges lies a tremendous opportunity to reshape your future.
Need to accelerate your digital transformation? Taking a fresh look at your supply chain management strategy is a great place to start. In partnership with the University of Tennessee Global Supply Chain Institute, CGI provides insights you can act on, helping organizations discover new ways to optimize their end-to-end supply chains by leveraging the power of data.Â
Our full-service offerings for the retail and consumer services industries is underpinned by a large portfolio of CGI-developed solutions. These software applications, reusable frameworks and delivery methods represent years of investment in capturing our industry and technology expertise. Read more about our solutions.
As retailers navigate multiple headwinds, staying on course with their digital transformation will be critical to meet heightened customer expectations for personalized and seamless omnichannel experiences. But instead of rushing to expand their omnichannel capabilities, retailers have the opportunity to “double down” and prioritize digital investments that are directly tied to profitability, value and purpose. This requires embracing the use of data to gain strategic and operational insights to guide decision-making and thrive in new market realities.
We offer seven recommendations to help retailers prioritize digital investments while tackling near- and long-term uncertainty.
