Empowering Simon Community Scotland to deliver efficient, data-driven support to those in need

Simon Community Scotland is a charity dedicated to helping individuals and families experiencing homelessness find safe, reliable homes. Aiming to streamline operations and enhance decision-making, it partnered with CGI to explore its digital landscape and identify opportunities for an improved operating model.

Specifically, Simon Community Scotland’s (SCS) different CRM systems were impacting its ability to quickly access information. Senior management highlighted that reporting was therefore a timely process, and the inefficiencies could divert teams away from front-line delivery.

SCS therefore looked to explore the challenges in its digital landscape, and identify opportunities to improve data management and implement more evidence-based decision making, so engaged CGI’s business change and service design expertise.  

Our work included:

• Initial discovery, working with senior stakeholders to understand their challenges and vision for the organisation.
• Desk research and analysis to understand relevant trends and best practices within the third sector. 
• Cross-workforce workshop, using service design techniques to encourage staff to discuss their challenges.
• Data analysis to identify the organisation’s key challenges and opportunities for outcomes-focused change.
• Reporting our findings and recommendations for next steps, prioritising key areas for improvement and providing implementation strategies.
• Enabling SCS to build a business case for change, to secure internal sponsorship for operating model transformation.

[Photography by Iain McLean Photography]