Discover what digital leaders do to accelerate results
The 2023 CGI Voice of Our Clients presents the findings from our annual one-on-one interviews with 1,764 executives across the industries and geographies we serve. The findings reveal that digitization is driving business model reconfiguration at record levels, with two-thirds of executives saying it has a high impact on their organization, up nearly 10 percentage points over two years.
This year, 92% of clients report that they have a digital strategy in place. The number who say their organization is producing expected results from those strategies, rose to 30%, up from 22% in 2022. These organizations are identified as digital leaders.
*digital aspirants are those building or launching digital strategies
Attributes of digital leaders – behind the numbers
Common attributes emerge in examining insights from the 30% of digital leaders producing results for customers and citizens. What's their secret to success? They prioritize these six things:
- Strategic alignment between business and IT
- Digitization and agility
- Modernization and cloud
- Cybersecurity and data privacy
- Automation and AI
- Sustainability
Actionable insights to improve returns on your IT and business investments
We gather client views on trends affecting their organizations and industries each year. Through CGI's Voice of Our Clients initiative, we analyze these findings to provide actionable insights by industry—based on facts, not hype—to benchmark best practices.
Our benchmarking data comes from a knowledge base reflecting insights from more than 8,000 client conversations across 21 industries in countries representing the majority of the world’s IT spend in all economic sectors. It comprises 1 million data points from our annual discussions with executives, of which 46% are business executives and 54% are IT executives.
Insights you can act on
Our consultants can compare data among peers and across industries and geographies, offering to benchmark an organization's relevant positioning on industry trends, business and IT priorities and investments. Schedule a discussion with our experts to learn more about the latest Voice of Our Clients insights and best practices.
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VOC conversations serve as sounding boards for executives
Vijay Srinivasan, Senior Vice-President, Consulting Services at CGI, shares how the CGI Voice of Our Clients has evolved over the years to become an invaluable sounding board for clients.
Diversity of insights and perspectives sparks reflection and action
Dilip Bhaskaran Nair shares how Voice of Our Clients is a unique program that helps to derive actionable insights to support clients' strategic priorities and tailor offerings to their specific needs.
Making sense of changes to strategize for the future
Kathleen Galvin, Vice-President, Consulting Services, shares insights, including how the human side of change continues to remain a top focus as organizations retrench and regroup to navigate uncertain times ahead.