With nearly 30 years of experience in the financial services industry, I’ve witnessed incredible transformations—but the role data plays in the lending journey is amazing. Personalization expectations are reaching new heights, and people are demanding more from every service they...
Using AI to transform payment processing and repairs
February 25, 2025 In the digital world of banking and finance, smooth payment transactions and processes are core to success. Manual payment repairs, often labor intensive and error prone, are a prime candidate for transformation driven by artificial intelligence (AI). Implementing AI in...
Predictive payments: How AI can enable new payment and cash management services
February 21, 2025 The banking industry is rapidly adopting artificial intelligence (AI) to enhance the customer experience, increase operational efficiency, and gain a competitive edge. Chatbots powered by generative AI (GenAI) are becoming increasingly common, improving customer support and resolving queries 24/7. AI...
Three data must-haves in applying GenAI to payments processing
February 21, 2025 A few years ago, I lived in a house in Toronto with a very common street name, Main Street. While the address was easy to remember, such a common name is often used as a “generic” or “fictional” address by...
Boosting the ‘intelligent’ in intelligent payment routing with AI
February 21, 2025 For those who have not come across the term, intelligent routing refers to a set of rules that banks use to dynamically direct payment transactions to the most appropriate payment scheme. These rules are based on the paying customer’s preferences...
Using advanced technologies to navigate economic cycles The mortgage industry is highly susceptible to economic fluctuations. Lenders struggle to maintain profitability, mitigate risk and operate efficiently through the instability of the boom-and-bust cycle. At the root of this issue is...