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Tighe O'Neill

Using AI to transform payment processing and repairs

February 25, 2025 In the digital world of banking and finance, smooth payment transactions and processes are core to success. Manual payment repairs, often labor intensive and error prone, are a prime candidate for transformation driven by artificial intelligence (AI). Implementing AI in...

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Neil Clarke

Predictive payments: How AI can enable new payment and cash management services

February 21, 2025 The banking industry is rapidly adopting artificial intelligence (AI) to enhance the customer experience, increase operational efficiency, and gain a competitive edge. Chatbots powered by generative AI (GenAI) are becoming increasingly common, improving customer support and resolving queries 24/7. AI...

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Ainsley Ward

Three data must-haves in applying GenAI to payments processing

February 21, 2025 A few years ago, I lived in a house in Toronto with a very common street name, Main Street. While the address was easy to remember, such a common name is often used as a “generic” or “fictional” address by...

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Philip Skinner

Boosting the ‘intelligent’ in intelligent payment routing with AI

February 21, 2025 For those who have not come across the term, intelligent routing refers to a set of rules that banks use to dynamically direct payment transactions to the most appropriate payment scheme. These rules are based on the paying customer’s preferences...

Using advanced technologies to navigate economic cycles The mortgage industry is highly susceptible to economic fluctuations. Lenders struggle to maintain profitability, mitigate risk and operate efficiently through the instability of the boom-and-bust cycle. At the root of this issue is...

CGI, one of the largest independent IT and business consulting services firms in the world, today announced its selection by Harley-Davidson Financial Services (Harley-Davidson) to modernize their loan origination system.

As banks and the global trade industry have returned to a new post-pandemic normal, CGI and BAFT requested input surrounding technology priorities and investments within financial institutions’ trade organizations. After the consolidation of Fintechs last year, we saw a continued...