Challenge During the pandemic, a leading North American bank faced mounting pressure to meet rising customer expectations while managing operational constraints. Call centers were overwhelmed, and over 25% of outbound calls went unanswered. At the same time, the bank wanted...
Smarter Faster Payments 2025: Key insights from the field
June 23, 2025 Although the path to widespread real-time payment adoption in the U.S. may be longer than initially expected, the global trajectory suggests it's only a matter of time before faster payments become the norm rather than the exception. Forward-thinking financial institutions...
In today’s fast-paced lending environment, financial institutions need powerful tools to keep up with customer expectations, navigate complex regulatory requirements and drive operational efficiency goals. Loan origination software (LOS) plays a vital role in helping lenders streamline the end-to-end loan...
This case study explains how a credit union optimized collections with CGI’s collections software and expertise, boosting productivity and reducing charge-offs.
Cloud-native solutions bring hidden upside for CFOs
April 23, 2025 In the last 30 years, technology has become an integral and inseparable part of the business ecosystem, but measuring the return on investment for much of the spending has become nearly impossible. For Chief Financial Officers (CFOs), the game is...
The financial services industry has undergone incredible transformations—but the role data plays in the lending journey is amazing. Personalization expectations are reaching new heights, and people are demanding more from every service they interact with, including their banks. In this...
Using AI to transform payment processing and repairs
February 25, 2025 In the digital world of banking and finance, smooth payment transactions and processes are core to success. Manual payment repairs, often labor intensive and error prone, are a prime candidate for transformation driven by artificial intelligence (AI). Implementing AI in...