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Delivering results through debt collection customer self-service

Challenge During the pandemic, a leading North American bank faced mounting pressure to meet rising customer expectations while managing operational constraints. Call centers were overwhelmed, and over 25% of outbound calls went unanswered. At the same time, the bank wanted...

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California Department of Child Support Services improves service delivery with CGI’s innovative strategies for data and analytics modernization

A proven approach for data and analytics and IT modernization helps increase enterprise intelligence for better, faster decisions. The challenge With approximately 1 million cases statewide, California Child Support Services is dedicated to assisting parents by providing services to establish...

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CGI helps leading credit union optimize collections

This case study explains how a credit union optimized collections with CGI’s collections software and expertise, boosting productivity and reducing charge-offs.

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The City of Mesa embraces automation with CGI

The City of Mesa faced an increasingly complex set of challenges when calculating the supplemental pay gap related to eligible workers’ compensation cases, which routinely numbered more than 100 during a two-week payroll window—and reached nearly 200 cases at its...

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Kent County automates workflows for greater efficiency

Kent County upgraded its payroll system in stages with CGI—first moving from a paper-based process to the cloud and then leveraging the latest version of CGI Advantage to utilize new functionality, including building reminders and automating complex pay calculations. Replacing...

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Combating Fraud in USDA's Farm and Food Workers Relief Program

Federal agencies are tasked with the critical responsibility of managing grant programs to detect and prevent fraud, waste, and abuse. This challenge became particularly pronounced for the U.S. Department of Agriculture’s (USDA) Agricultural Marketing Service (AMS) during the COVID-19 pandemic...

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How CGI migrated a federal agency’s financial system to the AWS cloud

About the customer The customer for this project is a United States federal agency Customer challenge This federal agency’s financial system was hosted in a legacy data center that faced challenges in maintaining and scaling the existing IT infrastructure. The...

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Migrating FLETC's core financial system to AWS cloud

CGI partnered with FLETC to lead the migration of their legacy systems to AWS and design an effective cloud architecture for the agency’s financial system.

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Automation accelerates: Orange County, Florida streamlines testing with CGI TestSavvy™

Orange County, Florida streamlined its manual testing into an efficient, automated process using CGI TestSavvy, significantly reducing timeframes, costs, and risks while boosting test coverage to 60-80%. As the cornerstone of the county’s testing efforts, CGI TestSavvy empowered its testing...

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