Large language models like OpenAI's ChatGPT, Google's Bard, Anthropic Claude, and Meta's LLaMA generate excitement for their potential to support many artificial intelligence (AI) use cases. However, the most effective...
AI provides an opportunity to retrain the workforce on more complex and challenging work, including additional AI tool applications to further increase efficiency and improve the customer experience. The magnitude...
As a data scientist and AI practitioner, I am excited to see so many positive AI use cases happening and being leveraged to bring quick information and insights to experts...
XAI is essential research that enables users and stakeholders to interpret and understand how an ML model is making its prediction. Implementing XAI can bring transparency, trust, safety and bias...
Government and commercial health organizations realize that being data driven leads to better decisions and more impactful outcomes. It is critical for quality care, and is directly dependent on the...
This CGI blog discusses 5 financial crime trends to watch in 2023.
The energy transition, one of the pillars of the fight against climate change on a global scale, has gained in urgency for the European Union (EU) as a result of...
The HIMSS Global Health Conference last month challenged the industry to “reimagine health.” Among the 28,000 attendees, it was clear that this community is ready to reconnect and re-envision healthcare...
Forward-looking companies are rethinking and reinventing their default management systems, services and strategies in the face of changing technology and customer behaviour, as well as other market forces, including the...
This CGI blog post five recommendations to improve the customer agent experience.
