CGI’s IT governance model for managed services

Providing efficient, optimal, and cost-effective IT services while delivering continuous business value is the cornerstone of our client-business-centric IT governance model. Our model goes beyond traditional approaches to align fully with your business values and objectives.

In a managed services engagement with CGI, our IT governance model ensures you maintain full control of your IT strategic function to achieve your business goals and drive investment decisions, while benefitting from CGI’s proven frameworks, tools and processes and extensive global capabilities to perform your IT execution function. The model also provides optimal delineation of stakeholder accountabilities, clearly defining decision rights. It includes adaptable, pre-defined processes for effective IT services management and reporting, and supports seamless and effective integration of IT activities among your IT stakeholders. 

• Clear delineation of accountabilities among stakeholders to provide an effective management and control structure and eliminate redundancies
  • Client executives: Approve IT strategic plans, investments, and funding to address the organization's business priorities
  • Lines of business: Define the client’s business requirements and approve related IT expenditures 
  • IT strategic function: Provides direction and priorities with respect to the client’s IT strategy to ensure alignment of IT with business requirements
  • IT execution function: Focuses on delivering outcomes; using our global delivery model, we work closely with the IT strategic function and lines of business to implement, operate, and manage the client’s IT operations

• Well defined, best practice industry processes, including automation, artificial intelligence, and robotics for service delivery across the IT delivery chain—from infrastructure to applications and project delivery services (i.e., ITIL®, SEI-CMMI, COBIT, and ISO); CGI’s IT governance model supports agile, Waterfall, and DevOps methodologies, as well as client-specific process and tools, as required 
• Concise, fact-based reports aligned with business metrics, improving stakeholder team visibility and supervision over client IT activities
• Organizational and management structure that supports continuous interaction among stakeholders to ensure their ongoing alignment through three governance committees (executive, operations, and project), enabling you to remain in control of your IT direction, capital investments, and spending decisions