What is robotic process automation?

RPA uses software robots to automate manual, repetitive tasks. These virtual workers make everyday life easier for organizations. Such automations optimize the employee experience by allowing humans to focus on higher-value work while increasing quality, speed and efficiency and reducing costs.

Many organizations start with RPA because of its efficient, low-risk implementation track record and quick return on investment.

RPA helps organizations to:

  • Eliminate repetitive and monotonous tasks, increasing employee satisfaction
  • Free up employee time to focus on value-added work
  • Reduce costs and increase efficiency
  • Improve customer and employee experience through higher quality and shorter lead times
  • Manage workload fluctuations without relying on temporary or overtime work
  • Enable new control tasks previously not possible

Real-world RPA results

20%-50%
process cost reduction
15%
greater transaction throughput capacity
20%
improved quality, reduced error rates and process variation

Supporting every phase of your RPA journey

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Our comprehensive portfolio of RPA services, from strategy to fully managed services, focuses on your workforce, your processes, and the best mix of technologies. Our RPA blueprints reflect best practices from over 2,000 automated processes from client projects.

We can also help you go further by combining RPA with data analytics, artificial intelligence, and discovery to deploy intelligent automation solutions, such as to automate complex decisions and enable new digital operating models. 

Our RPA services

Plan
Transform
  • Process analysis and robot development, using development frameworks and guidelines, continuous integration and continuous delivery (CI/CD) and RobOps; enables compliance with the highest standards and quick automation of processes to be pragmatic and profitable 
  • Service implementation, including governance, change management, compliance, security, identity and access management
Operate
  • RPA platform and operation for an all-round secure service that does not falter even in times of crisis, including hosting, application management, reliability, updates, licenses, secure external APIs
  • Robot operation, support, incident management, proactive monitoring, job and robot control
  • Robot as a service, allows you to get started and scale RPA quickly, flexibly and easily without allocating your own resources
     

 

Featured solutions and alliances

For more than two decades, CGI has delivered AI, advanced analytics and intelligent automation as part of our end-to-end offerings. Our experts bring deep knowledge of leading technologies along with our own business solutions such as:

  • CGI Virtual Service Agent: This solution enables rapid development of chatbots and knowledge bots to support numerous use cases, from improving the customer journey, to streamlining IT service management.
  • CGI Accel360: Our fully-managed service for enterprise automation and AI enables you to gain all the benefits of automation and AI technology without managing the platform.

And, our third-party alliances, including:

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Google Cloud logo

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UiPath logo

Snowflake

Databricks

News and client stories