Organizations are focused on harnessing data to improve the customer experience. CGI helps clients improve the customer experience in collections through the use of AI and machine learning.
In this paper, we share insights for helping financial institutions become more flexible, agile and resilient, uncover how platform investments can meet evolving their customer needs, and show the key role that strategic IT partnerships play for long-term success.
Forward-looking companies are reprioritizing and evolving their default management operations. This paper explores the future of default management and offers insight into making the transition from legacy to more modern default management capabilities.
In a global economy hooked on credit, credit management is more important than ever before. As banks and financial institutions work to transform their credit management operations, getting it right means rethinking the customer journey.
Taking collections to the next level Customer-centric approaches to default management feature innovative business processes and technology to achieve significant gains in both customer loyalty and operational effectiveness. Companies using this model can achieve better returns while improving the customer...