Staying ahead of the AI game: Six considerations for bank executives
May 1, 2024 This CGI blog post discusses key questions bank executives should consider in implementing artificial intelligence.
The presence and participation of women in technology are more crucial than ever. To mark International Women’s Day on March 8, our Women’s Networks around the world organized a global mentoring event to help inspire and enable the next generation...
Integrating Aristotelian virtues to guide the responsible use of AI in manufacturing
March 25, 2024 As we stand at the crossroads of innovation and progress in the ever-evolving landscape of technology, the wisdom of ancient Greek philosophers resonates with profound relevance, especially for an individual of Greek heritage like me. In particular, there is a...
Is the future of contact centers bot or human?
February 5, 2024 Human-like responses from OpenAI’s ChatGPT and other generative AI large language models (LLMs) have employees and politicians concerned about impending waves of job losses. Meanwhile, contact centers have trouble recruiting and retaining enough agents to keep up with rising consumer...
What is the real business value of sustainability?
February 1, 2024 Executives are under increasing pressure to meet evolving sustainability and environmental, social and governance (ESG) mandates and stakeholder demands. At the same time, they must balance countless other factors disrupting the market, which are nearly impossible to control and predict...
Three ways to stay on top of evolving AI and data privacy rules
January 23, 2024 Every January 28, organizations around the world celebrate Data Privacy Day (also known as Data Protection Day). Data Privacy Day commemorates the first international treaty governing data privacy, signed on January 28, 1981...
Taking a page from the Agile playbook to advance artificial intelligence
November 28, 2023 Today, there isn’t a discussion on the future that doesn’t include the role of artificial intelligence (AI). The focus is on identifying the opportunities that the responsible adoption of this rapidly evolving technology offers. But, as with any technology, success...