Staying ahead of the AI game: Six considerations for bank executives
2024-05-01 This CGI blog post discusses key questions bank executives should consider in implementing artificial intelligence.
Integrating Aristotelian virtues to guide the responsible use of AI in manufacturing
2024-03-25 As we stand at the crossroads of innovation and progress in the ever-evolving landscape of technology, the wisdom of ancient Greek philosophers resonates with profound relevance, especially for an individual of Greek heritage like me. In particular, there is a...
Is the future of contact centers bot or human?
2024-02-05 Human-like responses from OpenAI’s ChatGPT and other generative AI large language models (LLMs) have employees and politicians concerned about impending waves of job losses. Meanwhile, contact centers have trouble recruiting and retaining enough agents to keep up with rising consumer...
What is the real business value of sustainability?
2024-02-01 Executives are under increasing pressure to meet evolving sustainability and environmental, social and governance (ESG) mandates and stakeholder demands. At the same time, they must balance countless other factors disrupting the market, which are nearly impossible to control and predict...
Three ways to stay on top of evolving AI and data privacy rules
2024-01-23 Every January 28, organizations around the world celebrate Data Privacy Day (also known as Data Protection Day). Data Privacy Day commemorates the first international treaty governing data privacy, signed on January 28, 1981...
Taking a page from the Agile playbook to advance artificial intelligence
2023-11-28 Today, there isn’t a discussion on the future that doesn’t include the role of artificial intelligence (AI). The focus is on identifying the opportunities that the responsible adoption of this rapidly evolving technology offers. But, as with any technology, success...
Realizing the benefits of technology, sustainably
2023-11-01 When it comes to sustainability, technology can be a double-edged sword. It is a key enabler for organizations to deliver on their sustainability goals. Yet, at the same time, with the wrong approach, it can have significant negative environmental and...