2024-10-09 As executives pursue their dual-focus agenda of growth and efficiency, inspired by digital leaders and our experience in collaboration with clients, this blog provides recommendations to accelerate future success.
2024-07-12 Artificial intelligence (AI) has attracted a lot of attention and scrutiny since ChatGPT launched in November 2022. The new features of large language models and the rapid development of new tools and functions since then have sparked a lot of...
2024-05-01 This CGI blog post discusses key questions bank executives should consider in implementing artificial intelligence.
2024-03-25 As we stand at the crossroads of innovation and progress in the ever-evolving landscape of technology, the wisdom of ancient Greek philosophers resonates with profound relevance, especially for an individual of Greek heritage like me. In particular, there is a...
2024-02-05 Human-like responses from OpenAI’s ChatGPT and other generative AI large language models (LLMs) have employees and politicians concerned about impending waves of job losses. Meanwhile, contact centers have trouble recruiting and retaining enough agents to keep up with rising consumer...
2024-02-01 Executives are under increasing pressure to meet evolving sustainability and environmental, social and governance (ESG) mandates and stakeholder demands. At the same time, they must balance countless other factors disrupting the market, which are nearly impossible to control and predict...
2024-01-23 Every January 28, organizations around the world celebrate Data Privacy Day (also known as Data Protection Day). Data Privacy Day commemorates the first international treaty governing data privacy, signed on January 28, 1981...
2023-11-28 Today, there isn’t a discussion on the future that doesn’t include the role of artificial intelligence (AI). The focus is on identifying the opportunities that the responsible adoption of this rapidly evolving technology offers. But, as with any technology, success...
2023-11-01 When it comes to sustainability, technology can be a double-edged sword. It is a key enabler for organizations to deliver on their sustainability goals. Yet, at the same time, with the wrong approach, it can have significant negative environmental and...