Analyze unstructured text and documents
CGI Smart Case combines deep learning and advanced semantic analysis to understand, analyze and use any type of written or transcribed text to process it or propose the most appropriate actions automatically. Its Computer Vision (CV) module enables the decryption of images and extraction of data. The process is automatic, instantaneous and precise at each stage, including:
- Reading and understanding all types of non-standard documents (images, handwritten/free text, heterogeneous tables)
- Thematic classification and routing
- Recognition of emotions, complex feelings and implicit requests to prioritize actions
- Extraction of information, even unstructured
- Automated document processing
- Decision support, including response scoring, explanations and choice history
A smart assistant for customer service
With the multiplication of customer contact points and data sources and a rise in customer expectations, competitive pressures and regulatory requirements, how can you satisfy and retain customers?
CGI Smart Case offers an AI-powered assistant that provides fast and relevant answers to all customer queries.
- Considers all incoming requests, including unstructured data, images, written and voice content
- Analyzes requests and interactions, deciphering implicit emotions and feelings
- Prioritizes, establishes a level of criticality and directs requests to the appropriate department
- Proposes the most suitable action, with a confidence score and explanations for each recommendation.
- Enhances the customer relationship and employee experience.
Intelligence across all your operations
With constantly growing volumes of heterogenous documents often critical for decision-making, how can you process your incoming data flows efficiently to optimize operations?
A cognitive learning platform, CGI Smart Case supports documents of all types, including multi-format, unstructured and handwritten documents. All documents are understood and processed automatically, quickly and accurately, from analysis to actionable recommendations.
- Reduces operational delays
- Improves service quality
- Enriches the customer experience
Ensuring compliance automatically
How can you manage regulatory constraints without impacting operations, adding more employees or increasing processing steps?
CGI Smart Case automatically reads, understands and processes critical documents, regardless of their number and complexity. This includes images, handwritten content, contracts and identification documents. The solution verifies the presence and accuracy of information, extracts data and analyzes it, identifying customers or fraudulent operations where applicable.
- Improves contract processing
- Increases compliance
- Ensures better legal protection for your organization
- Frees employees from time-consuming tasks