Managed IT services

Balancing innovation and growth with efficiency and cost control

Technology ubiquity and acceleration are reshaping how organizations adapt and evolve in a volatile macro environment. To keep pace, organizations are under pressure to find new ways to drive innovation and growth in balance with efficiency gains and cost control.

With the right business and IT managed services partner, organizations gain access to the talent and expertise they need to achieve this dual agenda while also increasing agility, resiliency, revenue (or mission effectiveness in the case of governments), and other strategic outcomes.

Circle K partners with CGI for managed IT services

Learn more about the Circle K and CGI partnership

Fennia Mutual Insurance Company selects CGI for IT managed services to drive digitization and quality

consultant on a tablet going over financial documents

Learn more about the Fennia Mutual and CGI partnership

Collaborating as a trusted business and IT services partner

We build strategic partnerships that enable clients to produce greater results from their digital strategies and achieve the tangible, trusted business and mission outcomes they desire. We work as an extension of each client’s organization, fostering a collaborative working style that leads to trust and long-term relationships.

Attributes of our partnership approach include the following:

More accountability, less risk: We deliver managed services with more accountability and less risk by executing best-fit managed services agreements, implementing “quick wins” to deliver immediate advantages, and providing a big picture view of each service area through a partnership governance model.
Close business and IT alignment: We ensure alignment of four key stakeholders: client executives, lines of business, IT strategic function, and IT executive function. Through this alignment, every key player understands and acts upon the objectives, requirements, and expected outcomes.
Tailored services: Other providers offer standardized or “off-the-shelf” services and solutions, expecting them to work for any client. We, however, listen to each client and deliver a customized offering and delivery model designed to achieve each client’s business objectives.
Continuous value loop: Our knowledge, best practices, and unique managed services capabilities create a continuous value loop for each client that delivers expected business and mission outcomes on an ongoing basis.

18 years as a leader on the

IAOP - The 2024 Global Outsourcing 100

delivery centers in
our global network

45+

years of
experience

Delivering unique managed services capabilities

Our innovative managed services capabilities set us apart from other providers and accelerate high-quality delivery.

These capabilities include the following:

CGI Management Foundation

As a repository of business and IT principles, processes, metrics, and dashboards, the CGI Management Foundation helps us to deliver a high-performance and cost-effective IT delivery supply chain for each client aligned with the client’s strategic objectives.

Local relationships and accountability

Through our client proximity business model, we live and work near our clients to provide a high level of business understanding, responsiveness, partnership, and innovation. (For those clients with data sovereignty requirements, this includes offering secure, compliant and optimized managed services hosted entirely in-country when required.)

Note: For clients with data sovereignty requirements, we offer secure, compliant and optimized managed services hosted entirely in-country, providing adherence to regulatory requirements along with robust security, operational resilience, and local talent and expertise.

Global delivery

Our local presence is complemented by our global network of onshore, nearshore and offshore delivery centers that offer deep industry expertise, continuous technology innovation, and end-to-end services and solutions from the right location, at the right time, and for the right price.

Transformation roadmap

We help each client identify the activities and investments required to migrate its current IT state to its targeted future state through a comprehensive transformation roadmap.

CGI DigiOps

When clients partner with CGI as part of a managed services engagement, they benefit from CGI DigiOps, our AI-powered service delivery approach that seamlessly integrates application and infrastructure management to accelerate business transformation.

Financial engineering: We deliver our managed services through value-driven financing arrangements and partnership models based on our clients’ unique business needs and pricing preferences.
Innovation and continuous improvement:: We embed innovation and continuous improvement processes into each managed services relationship to drive recurring business value for clients.
Client-centric governance: Our IT governance model ensures expected outcomes are achieved while enabling each client to remain in full control of its IT strategic direction and decisions
Business-aligned IT service metrics: We continuously measure the quality and performance of our managed services to ensure close alignment with the client’s business strategy and expected business outcomes.
Managing for Excellence: This proven process increases visibility and transparency among all stakeholders, while reinforcing accountability and ownership of IT service performance and results.

Going beyond traditional outsourcing to drive enterprise-wide transformation

We go beyond traditional outsourcing and its emphasis on cost reduction and labor arbitrage to drive enterprise-wide transformation for both business and IT. We provide application, business process, and infrastructure services, powered by technologies such as artificial intelligence, intelligent automation, cloud, and cybersecurity, as well as advisory services in such areas as change management, cybersecurity, and responsible AI.

All these services are supported by a comprehensive portfolio of market-leading IP that is highly configurable to address each client’s unique modernization and digital transformation needs.