CGI PulseAI

Learn more about the advantages of human-assisted intelligence powered by generative AI

Access industry-leading artificial intelligence (AI) capabilities and end-to-end AI life cycle services through CGI PulseAI. Benefit from highly customizable and flexible deployment, seamlessly integrating with existing applications and workflows. CGI PulseAI allows your organization to:

• Utilize CGI PulseAI Studio, our intuitive no-code interface, for effortless AI use case development
• Achieve operational efficiencies by utilizing natural language processing, computer vision, and audio processing
• Deploy intelligent chatbots and virtual assistants for tailored internal and external customer support experiences
• Enhance decision-making by transforming diverse datasets into actionable insights

High-performance intelligent process automation

Leveraging the power of our pre-trained large language models and advanced deep learning techniques, CGI PulseAI consistently achieves accuracy rates exceeding 90%. This maximizes operational efficiency and accelerates business processes.

Commitment to transparency, governance, and privacy

Our approach's core is a strong dedication to transparency, governance, and privacy. Backed by a robust responsible AI framework and thorough risk assessments, we ensure that our solutions align perfectly with regional legal standards and your organization's ethical values.

Total customization and flexible integration

CGI PulseAI stands out with its highly customizable and flexible integration options. Suitable for both on-premises and cloud environments, our platform is cloud-agnostic and supports seamless API integrations. Clients can choose between locally deployed solutions or CGI-managed models, offering unparalleled adaptability.

CGI PulseAI Studio: Harnessing generative AI for unstructured data analysis

CGI PulseAI Studio is a cutting-edge platform enabling organizations to harness the power of generative AI for analyzing structured data for predictive modeling and unstructured data for natural language processing. It boasts advanced features like document classification (classify), entity extraction (capture), semantic search, and an interactive chatbot for dynamic Q&A sessions (AnswerFlow). This makes it a comprehensive solution for hyper-automation and decision intelligence, empowering businesses to make more informed, data-driven decisions.

Hyper-automation core capabilities

Generative AI

AskCGI

• General purpose generative AI chatbot for common business tasks
• Create an enterprise-specific chatbot: Ask[Enterprise]
• Options to train on industry and enterprise data
• Use natural language to query databases or document repositories
• Ability to locate and suggest experts from your team

CaptureHub for document processing

• Classify sections and pages of documents
• Capture entities into a structured output
• Semantic search of information documents
• Medical records, safety datasheet, invoices other document automation
• Build a custom pipeline

AnswerFlow

• Upload any document
• Use natural language to ask questions
• Summarize or extract information quickly
• Run sentiment analysis or identify action items
• Organizational understanding
• Code search
• Structured Query Language (SQL, Excel formulas, etc.)

Common services

• Harness generative AI technologies via a no-code UI (GenAI Studio) or integrate with services directly through API endpoints
• FeatureFlow: Leverage an automated pre-processing pipeline to prepare files, including OCR, contrast enhancements, etc.
• Model Hub: Access numerous pre-trained and foundation models for specific tasks, or connect your own model directly

Visual intelligence through computer vision

Visual intelligence

• Table detection: Image-based Table Analytics
• Symbol classification: Visual Symbol Identification System
• Custom vision pipeline: Bespoke Image Modeling and Process Framework
• Optical Character Recognition: Robust Image-to-Text Conversion Technology

Acoustic intelligence via audio processing

• Speech-to-text: Verbal input transcription solutions
• Text-to-speech: Automated voice generation systems

Decision intelligence core capabilities

Customized predictive analytics with machine learning

• Customer behavior forecasting: Utilize advanced machine learning algorithms to predict customer behaviors, enhancing strategic planning and targeting accurately.
• Data-driven decision making: Empower your organization with the capability to make informed decisions based on comprehensive data analysis and predictive insights.
• Personalized customer journey mapping: Craft unique and tailored customer journey experiences based on predictive analytics, ensuring a more personalized and effective customer engagement strategy.

Advanced insights with unsupervised AI

• Key metric identification: Utilize AI to efficiently capture and analyze key performance metrics, enabling deeper insights into business operations.
• Data mining at scale: Efficiently mine through vast amounts of data, uncovering valuable information and trends that would otherwise remain hidden.
• Micro-segment and pattern discovery: Employ AI to detect nuanced micro-segments and patterns within data, offering a more granular understanding of customer behaviors and market trends.
• Rapid insight-driven change: Leverage the power of AI to swiftly deliver actionable insights, facilitating quick and informed decision-making to drive meaningful change.

Conversational AI

• Streamlining agent interactions: Introduce automation in agent conversations for increased efficiency.
• Human-like interactions: Facilitate intelligent, human-like conversations through advanced AI capabilities.
• Omni-channel engagement: Offer a seamless bi-directional experience across various channels including web, voice, and SMS.
• Dynamic workflow integration: Empower systems with the ability to adapt and manage dynamic workflows efficiently.
• Comprehensive conversational experiences: Ensure robust and engaging conversational journeys across multiple platforms like web interfaces, voice communications, and SMS text messaging.
• Enhanced agent-user interactions: Automate and refine conversations between agents and end-users, enhancing overall communication effectiveness.
• Effortless agent handoff: Implement seamless transitions to live agents, equipped with all necessary context for a smooth continuation of the conversation.
• Advanced call analysis: Utilize generative AI for detailed call summarization and sentiment analysis, contributing to improved call quality assessments