A Byte for Breakfast: AI Innovation in Child Support
Step into the future of child support with CGI and learn how AI can improve the quality of services for families and the performance of your program.
Tuesday, August 6 at 7:30 a.m. ET
Presenter: Frederic Miskawi
“Reflections” from leaders implementing change: Moving towards full child support payments to families
While the child support program was created to recoup the cost of cash assistance benefits, a growing number of states are moving towards distributing the full amount of child support collected to current and past TANF families. Eliminating TANF recoupment is also part of the comprehensive legislative package developed by NCSEA last year. Come hear the latest data from states that have moved or will in the future to full child support payments to families. Learn how they successfully worked with external partners and state legislators, overcame challenges, and educated staff and families on this pivotal change. Hear about the impacts for families and for other programs.
Speaker: Diane Potts
Tuesday, August 6 at 10:45 a.m. ET
Leading in harmony – Tuning your leadership style into diversity, equity, inclusion and belonging
In this session, participants will explore how to harmonize their leadership style with principles of diversity, equity, inclusion, and belonging (DEIB). Through engaging discussions and practical exercises, participants will learn unique leadership techniques to foster inclusivity, empower their team members to shine, and cultivate a sense of belonging within their organization. The session will also delve into understanding individual leadership styles and offer strategies for you as an leader to develop a personal action plan to elevate one's DEIB journey, ensuring that leaders are equipped to lead authentically and effectively in diverse environments.
Speaker: Ryan Parker
Tuesday, August 6 at 3:45 p.m. ET
Higher ground – Harmonizing innovation in child support with artificial intelligence
Get your groove on with artificial intelligence! In this dynamic workshop, our panel of experts will harmonize their knowledge to explore the revolutionary impact of AI on the services we provide. Just as Motown’s iconic sounds transformed the music industry, AI is transforming the way we work and live. From streamlining customer service interactions to enhancing the efficiency of our child support professionals, AI is the rhythm that’s driving innovation. Join us for an immersive session that will have you singing the praises of AI’s limitless potential. So, come prepared to learn, engage, and get in tune with the AI revolution that is sweeping the nation.
Speaker: Frederic Miskawi
Tuesday, August 6 at 3:45 p.m. ET
A soulful shift: AI's transformation of customer service
Embark on a captivating journey into the heart of AI's impact on government-customer service delivery! Discover how AI revolutionizes efficiency, accessibility, and quality, reshaping the child support landscape. From the magic of chatbots to the foresight of predictive analytics, prepare to uncover boundless possibilities. Delve into AI's pivotal role in fostering inclusive services, breaking down barriers, and ensuring services are accessible to all. This plenary is essential for anyone intrigued by AI's impact in child support. Join us as we shift into the soulful and innovative revolution in government service delivery!
Speaker: Frederic Miskawi
Wednesday, August 7 at 10:45 a.m. ET
