The COVID-19 pandemic increased the demand for housing assistance while simultaneously disrupting the familiar paper-based, in-office processes used by many public housing authorities.
During a time of rapid response to the impacts of COVID-19, leaders implemented new ways of working. These ranged from small daily changes to expansive ones that reached across their enterprises. As the weeks and months pass, changes originally deemed...
Three organizational capabilities industry leaders will need to help navigate the business challenges caused by COVID-19
The high level preparedness required to mitigate both internal and external threats requires a more holistic approach that ensures cultural and behavioral change, as well as improved control and monitoring of operations.