Retail, Consumer and Services

Resource center

Dilip Nair Headshot
Dilip Nair

Data, supply chain ecosystems, and the Great Cheese Crisis of 2022

2023-01-09 Does anyone else find inspiration in the oddest of places? The idea for this supply chain blog came to me while on the phone trying to order a pizza. Journey with me, if you will, and together, we’ll uncover what...

Retail & Consumer Services icon
Retail, consumer and services

Digital value chain in retail: How retailers can create a more holistic view of digital

2021-09-07 I remember having a conversation with a group of peers at the National Retail Federation’s annual conference early in the 2000s. The dot-com bubble had recently burst, and someone in the group said something to the effect of “We sure...

Retail & Consumer Services icon
Retail, consumer and services

From channel to customer: How an omni-channel experience is the key to the retail industry’s success

2018-12-20 Is the hype around the retail store being dead simply that, hype? Well, maybe. While the current role of the physical store may be dead, its usefulness, convenience and value are not. What is the new brick-and-mortar reality? Retailers that...