Business Process Services

Delivering business process services that blend human, automated and AI delivery

In today's increasingly digital world, leading public and private sector enterprises—from banks and utilities to government at all levels—are laser-focused on anticipating their customers' and citizens' changing needs. Many organizations spend far too much time performing routine and repetitive functions or trying to build unique, real-time customer experiences with little success.

At CGI, our business process services leverage intelligent automation, artificial intelligence and innovative technologies, blended with human delivery, to create digital, real-time experiences. 

Benefits realized through business process services

CGI serves as a scalable partner that is expert at helping you move beyond cost efficiencies to an improved customer experience—an expert that provides proactive advice, deep analytics for customer insights, intelligent automation processes and technologies, and multi-channel capabilities to serve your customers at any time from any device.  

Our approach combines your team's strengths with our global expertise and CGI's agile deployment methodology to achieve smart operations. With a unique blend of technology and seasoned operational teams, we deliver exceptional service and business outcomes. 

Streamlined operations and improved productivity

CGI eliminates staffing burdens and achieves dramatic service improvements, resulting in increased productivity, compliance with regulatory mandates, and reduced audit exposure. This streamlined approach can help businesses focus on core competencies and achieve business goals more efficiently.

Reduced costs and access to global talent

CGI's global delivery model helps drive down costs, expand access to the best talent, provide resilience, and speed up the implementation of strategic initiatives. This can help businesses compete and win in the global economy while reducing costs.

Rapid deployment and scalability

CGI provides rapid deployment and a smooth transition to optimized operations through proven transition processes and methods, digitization and automation, knowledge transfer, connectivity, change management, recruitment, training, and stabilization. This ensures businesses can scale up or down as needed without disruptions.

Client-dedicated expertise

CGI offers highly skilled and client-dedicated agents and management, including cross-functional experts who align with your brand values and culture. This ensures businesses receive the best possible service and support from their outsourcing partner.

Technology innovation and flexibility

CGI offers a unique approach for every customer, combining advanced automation accelerators, business intelligence, and the right blend of straight-through processing and human/machine delivery. This ensures businesses receive the most innovative, flexible solutions for organization-specific needs.

Customer care and experience

Our services provide a brand-centric, loyalty-enhancing customer experience by eliminating staffing burdens and improving core competencies. We offer rapid deployment and scalable contact center operations that increase productivity and reduce customer service expenses. Our robust omnichannel interactions ensure consistent customer satisfaction across all generations.

Business critical operations

Our innovative approach to back-office operations combines advanced automation and human delivery to reduce costs, improve quality and speed, and achieve superior business outcomes. We eliminate staffing burdens, improve productivity, comply with regulations, and reduce audit exposure. Our proven transition processes and methods provide rapid deployment and smooth transitions to more efficient operating models, leveraging our onshore, nearshore, and offshore delivery capabilities. 

Finance and procurement

Our digitized processes improve accuracy, efficiency, and timeliness in payables and receivables while ensuring security, controls, and compliance. We provide a smooth transition to optimized finance and procurement operations through proven transition processes and methods, process digitization and automation, knowledge transfer, connectivity, change management, recruitment, training, and stabilization.

HR and payroll 

Our services help organizations achieve measurable service improvements by eliminating staffing burdens and providing access to the skills and knowledge needed for success. We use data analytics to reveal patterns of workplace behavior for better decision-making and ensure legal and regulatory compliance. Our services also ensure close alignment of internal employee experience with external branding and culture and offer more efficient and resilient operating models.