2023-09-15 AI provides an opportunity to retrain the workforce on more complex and challenging work, including additional AI tool applications to further increase efficiency and improve the customer experience. The magnitude of near-term impact will vary by operational area.
2021-07-08 By Bob Barr In a recent blog on driving digital adoption, I wrote that the Golden Rule of Digital Transformation is, “While the technology is not necessarily easy, delivering the right experience is even harder, and managing the organizational impact...
2020-05-21 Social distancing requirements in response to the COVID-19 pandemic created immediate and drastic changes to the way we manage our workforces. For the first time, many employees found themselves working from home full time, affecting their attachments to their organizations...
2020-04-17 Although the approaches to dealing with the COVID-19 pandemic vary by country, as governments and businesses come to grips with it, one thing is imperative: we will get through this. The question is how, when disruptions in day-to-day life and...