The global impact of the COVID-19 pandemic on the financial industry far exceeds anything we have seen in our lifetime. Record unemployment, voluminous requests for hardship support, and the likelihood...
Although the approaches to dealing with the COVID-19 pandemic vary by country, as governments and businesses come to grips with it, one thing is imperative: we will get through this...
When it comes to understanding customers, compliance data typically is the best source of information because this type of data tracks everything a customer does within a financial institution—from making...
Not too long ago while attending a tech conference in Las Vegas, I struck up a conversation with my tablemate who said he worked in the financial services industry as...
This CGI blog post discusses considerations and revenue opportunities related to the adoption of artificial intelligence and advanced analytics.
This CGI blog discusses key U.S. bank topics that were the focus of NACHA’s Payments 2019 event.
Banks, telcos, utilities and other industries striving to maintain a competitive edge face an ongoing dilemma—how to scale their debt collections capabilities and improve success rates without the lengthy traditional...
Many believe that digitalizing the bank is all about transforming the customer journey and experience. Others think it involves primarily the back office. It’s really about both, with some product...
Modernization affects all aspects of a bank, not just the bank’s IT management and spend. It changes a bank’s organization, customer interactions, culture, and products and services. Banks spend, on...
This blog discusses the need for a single, end-to-end solution that provides a holistic approach to fighting financial crime
