PBRA provides affordable housing to over 1.2 million families. PBCAs support HUD in administering and monitoring the PBRA program. On behalf of HUD, PBCAs perform critical tasks in monitoring subsidy payments, assuring project compliance with housing assistance contract, and providing customer service to participating families and property owners.

Currently servicing 25% of HUD’s Section 8 PBCA portfolio, CGI is a leader in PBCA services. We understand that this program's beneficiaries are often vulnerable and struggling, and we strive to make their experience as easy and rewarding as possible. Drawing on our team of housing consultants, we offer full outsourcing as a PBCA subcontractor.

Our offerings also include a suite of services to support critical PBCA functions such as:
  • Management and Occupancy Reviews (MORs)
  • Housing Assistance Payments (HAP)
  • HAP contract renewals
  • Rent adjustments
  • Special claims
  • Invoicing and reporting
  • Tenant/owner call center operations

Case Management and Process Automation: Our Contract Administration Tracking System (CATS®) is an integrated case management system with configurable business processes supporting all PBCA processing activities including work plan management, task processing, and communication and document management. CATS enables PBCAs to increase operational efficiency and maintain compliance. With CATS, PBCAs optimize efficiencies through automation, reducing administrative burden and enabling PHA staff to focus on the needs of tenants and owners.

Training: CGI’s experts can train your staff on all aspects of PBCA administration, improving the quality of services and enabling your organization to earn the optimum administrative fees

Solutions

  • CGI OnCue360 HQS – a mobile regulatory enforcement and field data collection solution designed to help PHAs improve decision making and workforce productivity
  • CGI Notify – an interactive service for sending and receiving SMS (text, voice and email messages to tenant and/or owners
  • CGI View360 – analytics for housing authorities to manage and visualize multiple layers of information for greater insight