Modernizing child support to empower caseworkers and improve outcomes

Across the country, state child support agencies are constrained by aging, inflexible systems that rely heavily on manual processes. These legacy platforms delay the delivery of critical financial and medical support, strain agency resources and hinder caseworkers' ability to meet growing caseload demands efficiently and equitably.

In an evolving landscape of policy reform, demographic change, and rising citizen expectations, agencies need agile, data-driven tools that reduce administrative burden and give frontline staff actionable insights.

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Transforming child support with a modern, configurable platform

CGI Transcend for child support is a modern, cloud-based case management platform designed to meet these challenges. Built on a configuration-first approach, the platform enables state program experts, not just developers, to make system updates and maintain compliance with changing regulations, all while reducing operational costs.
 

A person carrying a child on his shoulders

CGI Transcend for child support core capabilities

Configurable architecture

Allows agencies to update workflows and business rules without code, accelerating responsiveness to policy and program changes.

Intelligent automation

Automates routine tasks and case activities, helping ensure consistent, equitable service delivery while freeing staff to focus on high-value work.

Embedded analytics

Delivers real-time data insights directly within workflows, supporting better decisions and highlighting compliance or performance trends.

Mobile-optimized experience

Facilitates communication between case workers, parents and employers through a responsive, field-ready interface.

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Virginia Department of Social Services to leverage CGI Transcend® to improve outcomes for children and families

CGI’s expertise is helping Virginia drive critical innovation in health and human services and improve outcomes for children and families across the Commonwealth. Virginia families participating in child support programs will soon experience innovative and user-friendly technology with simplified processes, streamlined sign-up forms, and automated entry designed to expedite timelines for receiving support.

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3.1
million cases managed
30+
years engaged with states on child support programs
$6.5B
collected and distributed to families

 

Ready to connect with our child support services team?

With over forty years of experience working with state and local government, we are confident that CGI is the right partner for you. Learn more about how we work with child support agencies to transform operations, improve process and enhance the citizen experience.