Artificial intelligence

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Neil Clarke

Predictive payments: How AI can enable new payment and cash management services

2025-02-21 The banking industry is rapidly adopting artificial intelligence (AI) to enhance the customer experience, increase operational efficiency, and gain a competitive edge. Chatbots powered by generative AI (GenAI) are becoming increasingly common, improving customer support and resolving queries 24/7. AI...

Ainsley Ward professional photo
Ainsley Ward

Three data must-haves in applying GenAI to payments processing

2025-02-21 A few years ago, I lived in a house in Toronto with a very common street name, Main Street. While the address was easy to remember, such a common name is often used as a “generic” or “fictional” address by...

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Philip Skinner

Boosting the ‘intelligent’ in intelligent payment routing with AI

2025-02-21 For those who have not come across the term, intelligent routing refers to a set of rules that banks use to dynamically direct payment transactions to the most appropriate payment scheme. These rules are based on the paying customer’s preferences...

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Becky Magnusson

Gridiron meets government: a winning AI playbook for public service

2025-02-06 Like millions of others, I tuned in to football’s big game. As I witnessed the strategic plays and touchdowns cause wild fanfare on both sides, I couldn’t help but think of the unlikely parallel between championship football strategies and government...

headshot of Karim Fadel
Karim Fadel

Top 5 best practices to navigate disruption, redefine efficiency, and focus on the mission

2025-01-06 The regulatory environment is in constant flux, driven by shifting policies, evolving priorities, and increasing demands for transparency and accountability. Navigating these challenges requires bold strategies, innovative thinking, and a steadfast commitment to delivering value. By embracing disruption as an...

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Jaclyn Beerens

Three practical AI applications revolutionizing government services

2024-12-18 Artificial intelligence (AI) is significantly changing the way organizations across all industries run. Its impact on government entities is undoubtedly already underway. But while visions of self-repairing infrastructure and AI-optimized smart cities capture our imagination, there are more immediate, practical...

Tom Krall, CGI Federal
Thomas Krall

Modernizing IT systems: a critical step for law enforcement agencies

2024-12-12 For Law enforcement modernizing outdated IT systems is not just a necessity—it's a critical step towards ensuring effective law enforcement and public safety.

Victor Foulk, CGI Federal
Victor Foulk

Rethinking past performance in the age of GenAI

2024-12-03 GenAI's impact across both technical and non-technical disciplines, in government and industry alike, requires that we continue to rethink how we manage this disruption.

David Crawford, CGI Federal
David Crawford

How machine learning can aid software identification

2024-10-23 GMU students developed machine learning models to correlate software inventory data gathered from several cybersecurity tools with a pre-defined dictionary of known software products.