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Incremental modernization: a path forward for child support systems
February 7, 2025 When I was a state child support director, I faced a common dilemma. Our “modern” but already aging system, which I like to think of as a massive filing system with a calculator for all of our state’s child support...
Modernization for Mission Impact The Centers for Medicare & Medicaid Services (CMS) plays a vital role in ensuring access to quality healthcare for millions of Americans. Its mission—to transform lives through better health outcomes and equitable care—faces mounting pressure from...
CCWIS: the power of CCWIS data to support programs
January 9, 2025 In health and human services, there is no doubt that data plays a pivotal role in supporting caseworkers, informing decision-making, enhancing supervision, achieving compliance and improving the overall quality of programming. Accurate and timely data enables child welfare agencies to...
Top 5 best practices to navigate disruption, redefine efficiency, and focus on the mission
January 6, 2025 The regulatory environment is in constant flux, driven by shifting policies, evolving priorities, and increasing demands for transparency and accountability. Navigating these challenges requires bold strategies, innovative thinking, and a steadfast commitment to delivering value. By embracing disruption as an...
The future of loan management; revolutionizing the VA loan guaranty process
December 17, 2024 The VA’s Loan Guaranty (LGY) program is central to providing veterans with vital homeownership benefits, supporting millions of veterans and their families in finding financial stability. However, as the needs of veterans grow and evolve, the technology supporting these programs...