During a time of rapid response to the impacts of COVID-19, leaders implemented new ways of working. These ranged from small daily changes to expansive ones that reached across their enterprises. As the weeks and months pass, changes originally deemed...
Three organizational capabilities industry leaders will need to help navigate the business challenges caused by COVID-19
In 2019, we conducted in-person interviews with 75 client executives in communications who report that top of mind for them is meeting customer demands in a highly competitive environment by focusing on digitization, network investment, automation and agile delivery, with...
Each year, CGI meets face-to-face with business and IT leaders to hear their views on the trends affecting their organizations. In 2018, we conducted 87 in-person interviews with communications industry executives to learn more about their top trends and priorities.
A DNA evolution journey approach is required in order for Communication service providers (CSPs) to ensure their survival by transforming themselves into digital enterprises. A great deal of potential value is currently being lost, and CSPs are in danger of...