Things have been looking up in many banking markets, with stabilizing economic conditions and record profits reported by numerous banks. However, CGI’s 2017 Global Financial Consumer Survey results reveal the...
Despite the market hype that FinTechs and other non-banks are encroaching on the market share of banks, this is not the case within the corporate and transaction banking market. There...
The world is moving to instant everything. In the payments arena, this means that the old world of multi-day or multi-intraday payment clearing is disappearing forever. This is great news...
Every year at CGI, we conduct research on the services banks offer their customers - whether consumers or corporates - comparing the customer’s perspective with that of the bank’s. This...
This CGI blog post discusses satisfaction trends for corporate clients and the opportunities for reversing those trends based on CGI research.
Bill collecting is as old as business itself. Debtor prisons are gone, thankfully, but sometimes it seems like the basic dynamics of debt collection have not changed much since Victorian...
In the UK, instant payments went live on May 27, 2008, some nine years ago. As a service brought about by regulation and the government’s desire to improve the efficiency...
As the legal requirements for combatting money laundering and terrorist financing continue to increase, financial institutions are facing mounting compliance challenges. The number of global watch lists and sanctioned activities...
This is the final blog in my three-part series on the disruptive impact of financial technology (FinTech) firms on today’s banks. The blog series is based on the findings of...
As first mentioned in part 1 of this three-part blog series, the rise in financial technology (FinTech) firms is having a disruptive impact on today’s banks, threatening their customer base...
