Organizations have several options for structuring financial arrangements with industry partners, each with strengths, weaknesses and best use-cases.
Keys to successful transformation: Understanding who the customers are, the scope of their experiences and what makes an experience "great."
The EPA works with state, tribal and municipal co-regulators to enforce environmental regulations and improve the health of our communities. This collaborative model enables multi-tiered enforcement, but it presents challenges...
Government organizations can leverage artificial intelligence and automation to increase efficiency, reduce risk, and overcome workforce shortages.
Start at the beginning Earlier in this series, I described the demographic dilemma facing tax administrators: five different generations in the tax-paying public, each with its own comfort level with...
Public and private sector organizations face a daunting outlook when considering their digital transformation journey; they must consider the decades’ worth of paper documents currently stored in boxes, claiming immense...
Read part two of this series Passed roughly eight months ago, the Inflation Reduction Act of 2022 introduces approximately $500 billion in new spending and tax breaks that will help...
The IRS is pushing for a better taxpayer experience. This 10-step plan could provide a way to get there—with funding.
The Internal Revenue Service’s job is difficult enough, particularly during filing season, when millions of citizens are reaching out all at once for support. But now, for the first time...
If you've used a city mobile app to find a parking spot, you’ve experienced how state and local governments are transforming how they interact with citizen services.
