The IRS is pushing for a better taxpayer experience. This 10-step plan could provide a way to get there—with funding.
The Internal Revenue Service’s job is difficult enough, particularly during filing season, when millions of citizens are reaching out all at once for support. But now, for the first time...
If you've used a city mobile app to find a parking spot, you’ve experienced how state and local governments are transforming how they interact with citizen services.
However, modernizing recruiting practices has a broader impact than just dollars and cents. It improves employee engagement, work culture, and organizational effectiveness. By attracting the right talent, thoughtfully partnering with...
We’ve all been there. It’s the middle of the week and you’re thinking about how many meetings you have left before you can emerge from your home office and get...
One of my colleagues recently wrote a thought-provoking piece making the connection between the U.S. Constitution and Agile methodology. As a bit of a history buff myself, it got me...
In the past 12 years, our country has experienced two significant economic events: the financial crisis of 2008 (the Great Recession) and the current coronavirus (COVID-19) pandemic. In both instances...
Public sector leaders from around the world are getting a crash course in governing in the midst of a global crisis. The COVID-19 pandemic is a public health emergency that...
To be fair, there are plenty of i’s in agile: innovation, intelligence (human and artificial) and iterations, to name a few. But the contributions of the individuals on a project...
Sourcing funds for initiatives is often a challenge for government. While the desire for citizen services continually grows, the appetite for new taxes and other sources of revenue can draw...
